COVID Testing Program Lesson 9

At the end of this lesson, you will…

  • Learn of my layered approach to managing COVID customer service inquiries
  • Explore a ticket management system for consistent communications
  • Hear someone say that it’s OK to not give the normal, personalized, time-consuming customer service we have always done as providers
  • Build a multi-channel todo list for managing customer service inquiries

Watch: Customer Service

Lesson Materials