COVID VACCINE FAQ

IMPORTANT UPDATE REGARDING THE IMMUNIZATION OF MINORS

NYS requires proof of age and the consent of a parent or legal guardian for all patients 16 and 17 years old. 

Here is the verbiage from them on age:
“If an individual is eligible due to their age, they must produce proof of age and proof of residence in New York. To prove New York residence, an individual must show:

• One of the following: State or government-issued ID; Statement from landlord; Current rent receipt or lease; Mortgage records; or
• Two of the following: Statement from another person; Current mail; School records.

For age, such proof may include:

• Driver’s license or non-driver ID;
• Birth certificate issued by a state or local government;
• Current U.S passport or valid foreign passport;
• Permanent resident card;
• Certificate of Naturalization or Citizenship;
• Life insurance policy with birthdate; or
• Marriage certificate with birthdate.”

Parent or Legal Guardian status will be verified via identification and verbally on site, and said individual will confirm their status by signing the Immunization Screening and Consent form and checking “I am the patient’s parent or legal guardian.”

First Dose

How does it work with Village Apothecary?

  • Visit drneal.co/vax and sign up for the Waitlist
  • When we have doses, we announce it to anyone on that list
  • You stay on the list indefinitely
  • You must unsubscribe yourself by clicking UNSUBSCRIBE on an email

What vaccines do you provide?

  • We will give whatever we can get our hands on
  • This includes all three: Pfizer, Moderna, J&J
  • We have been doing predominantly Moderna because that is what has been available to us
  • We have prebooked all three types, and will gladly administer ANY type to eligible patients when we receive them 

Is there a good chance you'll get doses soon?

  • We have received a number of shipments to date, but there is no guarantee or predictability in this game.
  • We have no idea if or when we’ll get doses; we’re as clueless as you are about the supply
  • ADVICE: Subscribe to the waitlist, wait for our Monday announcement. This is the only way you will know if we are getting doses.

Can you immunize me, because I’m eligible?

I'm a [insert Priority Group here], can I get a dose?

  • Probably. But probably not from us.
  •  We are limited in what we can distribute. See previous FAQ point

When are your clinics?

  • We don’t know.
  • We don’t know if or when we get doses.
  • When we do, we make a LOT of noise about it. There is no definitive timeline at all.
  • In the past, we’ve had clinics on Wednesday, Thursday, or Friday. That’s not definite, though.

But I’m a great customer, why did someone else get it before me?

  • The vaccine must be provided first come, first served, or we can’t give it.
  • Please don’t insinuate we are trying to NOT care for our people! It’s not us.

“But I have XYZ condition and I need it really badly!”

  • You will get a dose. You just may not get one of the FIRST doses.
  • The well is dry. Once doses are available, we’ll do our best to get you one!

I have no computer, email, or have some sort of other obstacle.

  • I am VERY sorry. I really am.
  • If you are 65 or above, contact the store and we will try to assist
  • Everyone under 65, please try to find someone who can help you locate a dose or sign you up with us.

Am I on the Waitlist?

  • We don’t know. We can’t check.
  • Our suggestion is to go back to drneal.co/vax and reregister.

We share an email in my house OR Can I sign up someone else for the Waitlist with my email?

  • You can only use one email address once.
  • The link that comes to the email address can be used by anyone, so if you have 3 people you’re signing up for, just sign up 1 and then click the link 3 times.

Why do you need my insurance card if the vaccines are provided by the government?

  • To get paid for the services we are providing (administration of a vaccine)
  • There is no cost to you at all

I’m over 65, what insurance card do I use?

  • COVID vaccine administration is reimbursed by federal-level Medicare
  • This is the red/white/blue paper card with PART A and PART B coverage on it
  • If you are over 65 and are still employed or have no Part B coverage, we will need to see your PRESCRIPTION BENEFITS CARD.
  • These cards normally have RxBin, RxPCN, RxID, and RxGroup on them

Second Dose

What about second doses?

  • Second doses are guaranteed and sent automatically from NYS
  • You will get your second Moderna shot 4 weeks at the same time and place you got your first doses, unless we specifically communicate otherwise.
  • It is up to you to remember your time and save the date for your second shot
  • We now have an appointment confirmation app at drneal.co/vax/confirm

 

Is the second dose the same as the first one?

  • YES! The second dose is literally the same exact thing as the first dose. Same amount, same composition, same everything!

Need a Second Dose but Didn't Get Your First with Us?"

  • We have a Second Dose standby list that we maintain and will contact you on days of our second dose clinics if you are eligible.

Can the second shot be administered earlier (or later) than 4 weeks?

  • There is some leeway in when you can get a second dose.  In general, it’s about 2 days before your due date and up to 2 weeks after.
  • Moderna doses are every 4 weeks and Pfizer doses are every 3 weeks.
  • BUT, it’s important to note that since there is a current shortage, we have no ability to guarantee second doses on any day except the week you received you are slated to return for your second dose.
  • Do everything in your power to be there to get your 2nd dose!

Can you save a Second Dose for me?

  • Single doses cannot be saved. Once a vial has been brought to room temperature to be administered, all doses inside the vial expire in 6 hours (for Moderna, shorter for Pfizer).
  • You can join our Second Dose waitlist, but there is no guarantee we’ll have Second Doses to give if you weren’t a part of the original allocation.

 

I got my First Dose elsewhere, can I get my Second Dose from you?

  • Maybe.
  • Join our Second Dose waitlist and we will contact you if we have doses available on our Second Dose clinic days

I have a question about the vaccine or process...

  • We have dedicated support staff. 
  • None of the staff here in the store are able to help.
  • Please note: our official policy is: “There’s way too many people with the same questions, so we’re not answering anything we’ve put somewhere on these pages, and will therefore delete requests unless it’s truly unique.”
  • Email all requests to vaccine@drnealsmoller.com

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