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NY Excelsior Pass records review request

If you have problems with the Excelsior pass retrieval and we provided any dose for you, you must complete a records review request.

Please fill out this form and we’ll look into it.

All requests are processed M-F from 2-3pm.

If you're making this request after 3pm or on a weekend, we will process the request on the next business day.

Your Vaccination Record card will be MORE THAN FINE for the foreseeable future, so there’s no rush.

All About Excelsior Pass

New York is creating a system to provide secure, digital proof of vaccination called Excelsior Pass and all information (and the app itself) can be found at It’s awesome! I’ve got mine and my family’s all set up!

Here's how it works:

Step 1

You get immunized with us.

Step 2

We report to the state immunization database, usually within 24 hours

Step 3

You go to and enter some personal info: your name, DOB, and zip code

Step 4

You verify some basic info about your vaccination.

NOTE: We are an Ulster County provider, so select ULSTER COUNTY when asked where you received the vaccine.​

It then gives you a scannable barcode that can be printed or kept in an app called the Excelsior Pass Wallet.

Here’s what could get things goofed:

We got your name or DOB wrong

An old address is on file

Your vaccine date was reported wrong

I know, we suck. Throw eggs at our store. It’s the CVS on Mill Hill Road 🤣